We understand your concern regarding pre-orders. Some paddles are only available on order because they are in high demand and we want to ensure that you receive the latest models as soon as they are available. Pre-ordering allows us to manage inventory more effectively and provide you with the newest products as soon as they arrive. If you have any questions or need assistance with your order, feel free to reach out to us. Thank you for your understanding
Do you guys have physical store?
Yes, we do! You can visit our physical store at Baseline Sports, C-5 Basement, Vasant Vihar, New Delhi, 110057. We'd love to see you there!.
Explain more about the warranty?
We provide a 1-year warranty on all paddles. If you experience any problems with your paddle within this period, we will replace it with a new one. Your satisfaction is our priority, and we are committed to ensuring you have the best playing experience with our products.
What are the shipping charges?
We provide free shipping on products above Rs 1500 and weighing below 500g. For products that exceed this weight, shipping charges are applied based on the weight of the item. If you have any specific questions about shipping costs for your order, please feel free to reach out to us.
How many days will it take to deliver my order?
In Delhi, we deliver within 3 to 4 hours. For orders outside of Delhi, it takes 1 to 2 business days. We strive to ensure your order reaches you as quickly as possible!
Return and Refund policy?
Our return and refund policy is designed to ensure your satisfaction. If you are not completely satisfied with your purchase, you can return the product within 30 days of delivery for a full refund or exchange. The product must be in its original condition and packaging. Please note that the return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Once we receive and inspect the returned item, we will process your refund or exchange promptly. If you have any questions or need assistance with a return, please feel free to contact us.
You guys do collaboration?
Yes, we do collaborate! If you're interested in collaborating with us, please feel free to reach out. We look forward to working with you!
Can't find an answer to your question?
Call us at +918826164287 or email us at baselinesports23@gmail.com
